Shipping policy

SHIPPING POLICY

PROCESSING TIME
All orders are processed within 1-2 business days (Monday to Friday, excluding holidays) after your order is placed. You will receive a confirmation email as soon as your order is on its way.
During sales, promotions or peak periods, processing may take slightly longer. If there is a significant delay with your order, we will contact you by email.

DELIVERY TIMES
Estimated delivery times after your order has been dispatched:

United States — 4 to 9 business days
Rest of the world — 5 to 12 business days

These are estimates, not guarantees. Delivery times depend on the carrier, your location and customs processing in your country. Business days do not include weekends or public holidays.

SHIPPING RATES
Shipping rates are calculated at checkout based on your destination and the size of your order. The exact amount will be shown before you complete your purchase, so there are no surprises.

ORDER TRACKING
Once your order ships, you will receive an email with your tracking number. Please allow up to 48 hours for tracking information to become active after you receive it — carriers do not always scan a package immediately.
If your tracking has not updated for more than 7 business days, contact us at support@goeverdries.com and we will look into it for you.

SHIPPING PROTECTION
At checkout you can add Shipping Protection to your order. If your package is lost, stolen or damaged in transit, we will replace it or refund it at no additional cost to you.
If you choose not to add Shipping Protection, we are not able to cover the cost of packages confirmed as delivered by the carrier but reported missing.

INTERNATIONAL ORDERS, DUTIES AND TAXES
Orders shipped outside the United States may be subject to import duties, taxes and customs fees charged by the destination country. These charges are not included in your order total and are the responsibility of the recipient.
Customs policies vary by country. We have no control over these charges and cannot predict their amount. If a package is refused at customs and returned to us, any shipping and customs costs incurred will be deducted from your refund.

DELIVERY ADDRESS
Please double-check your shipping address before completing your order. We are not responsible for orders shipped to an address entered incorrectly.
If you notice a mistake, contact us at support@goeverdries.com as quickly as possible. If your order has not yet been dispatched, we will do our best to correct it. Once a package has shipped, the address cannot be changed.

DELAYED OR MISSING PACKAGES
If your order has not arrived within the estimated window, please:
1. Check your tracking link for the latest status
2. Confirm the shipping address on your order confirmation
3. Check with neighbours and your local post office — packages are often held for pickup

If you have done all three and the package still has not appeared, contact us at support@goeverdries.com with your order number and we will help resolve it.

DAMAGED ITEMS
If your order arrives damaged, contact us within 7 days of delivery at support@goeverdries.com with your order number and a photo of the damage. We will arrange a replacement or a refund.

RETURNS
Returns and exchanges are handled separately under our Refund Policy.

QUESTIONS
For anything related to shipping, delivery or tracking, email us at support@goeverdries.com and we will get back to you within 24 hours on business days.

LEAKPROOF COMFORT
support@goeverdries.com